Privacy Policy
Seamark Associates
Introduction
Seamark Associates ("we", "our", "us") is committed to protecting the privacy and confidentiality of personal, commercial, and case-related information provided to us in connection with our global maritime, cargo, claims handling, coordination, investigation, and dispute-support services.
This Privacy Policy applies to all information collected through our website, intake forms, emails, telephone calls, messaging platforms (including WhatsApp), and any other means of communication.
Scope & Applicability
This Privacy Policy applies to all services provided by Seamark Associates, whether or not such services are expressly listed on our website, marketing materials, or service descriptions.
The absence of a specific service description shall not limit the application of this Privacy Policy to any data collected or processed in connection with services requested or provided.
Information We Collect
We may collect and process the following categories of information, without limitation:
a) Personal & Contact Information
- Name
- Job title / designation
- Company name
- Email address
- Phone number / WhatsApp number
- Location, time zone, and country
b) Business, Case & Incident Information
- Cargo, vessel, container, and transport details
- Incident, casualty, claim, or dispute information
- Commercial documents (bills of lading, invoices, packing lists, contracts)
- Survey reports, expert opinions, correspondence
- Photographs, videos, temperature logs, recordings
c) Information Received from Third Parties
NEW- Information received from surveyors, lawyers, insurers, P&I Clubs, agents, terminals, carriers, or counterparties
- Information provided by clients on behalf of other parties
d) Technical & Usage Information
- IP address
- Browser, device, and access logs
- Website usage data and analytics
How We Use Information
We use collected information for purposes including, but not limited to:
- Incident intake, response, and coordination
- Cargo claims handling, recovery, and dispute support
- Appointment and coordination of third-party professionals
- Investigation, evidence management, and reporting
- Litigation and arbitration support
- Communication with stakeholders
- Internal administration and record keeping
- Legal, regulatory, and contractual compliance
Legal Basis for Processing
Information is processed on one or more of the following bases:
- Performance of requested services
- Legitimate business interests
- Compliance with legal or contractual obligations
- Consent, where required by applicable law
Information Sharing & Disclosure
Information may be shared strictly on a need-to-know basis with:
- Independent surveyors, experts, investigators, and lawyers
- Insurers, P&I Clubs, and recovery agents
- Courts, arbitral tribunals, or authorities where required
- IT and communication service providers
Seamark Associates does not sell, rent, or trade personal data.
International Data Transfers
Due to the global nature of maritime and cargo operations, information may be transferred to and processed in jurisdictions outside your country of residence.
We take reasonable steps to ensure appropriate safeguards are applied to such transfers.
Data Retention
We retain information only for as long as reasonably necessary to provide services, manage claims or disputes, comply with legal obligations, or protect our legal interests.
Retention periods may vary depending on the nature of the service, claim, dispute, or applicable legal requirements.
Data Security
We implement reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage system can be guaranteed as completely secure.
Cookies & Website Analytics
Our website may use cookies or similar technologies to enhance functionality and analyze usage.
You may control cookies through your browser settings.
Your Rights
Subject to applicable laws, you may have the right to:
- Request access to personal data
- Request correction or updating
- Request deletion or restriction
- Object to certain processing activities
Requests may be sent to the contact details below.
Third-Party Websites
Our website may contain links to third-party websites. Seamark Associates is not responsible for their privacy practices or content.
Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in services, operations, legal requirements, or data practices.
Continued use of our website or services constitutes acceptance of the updated Privacy Policy.
Contact Information
For any privacy-related questions or requests, please contact:
Seamark Associates
We Value Your Privacy
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